Travelex Insurance

Travelex Insurance

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Users
  • Plans Offered
  • Pricing
  • Customer Service
  • Claims

Profile:

Travelex Insurance Services was founded in 1996 when The Travelex Group purchased the travel insurance distribution service from the Mutual Omaha Companies. The Travelex brand and logo are recognized around the world as a leader in travel protection and currency exchange. With a long standing reputation for leading the industry with product innovations, Travelex continues to provide travelers with superior protection with outstanding service at an exception value.

Travelex Insurance Services offers plans underwritten by Berkshire Hathaway Specialty Insurance Company, which is rated A++ (Superior) by A.M. Best Company for financial strength and operating performance.

Website:

www.travelexinsurance.com

Better Business Bureau (BBB) Rating:

A+

Quotes:

1) Click here to get a travel insurance quote from Travelex Insurance Services

2) Click here to compare quotes from multiple travel insurance companies


 

Overview

In today’s world, travel insurance is an essential component of planning a trip.  Unexpected events can impact one’s travel plans; flights are canceled due to weather, luggage is delayed or lost, or an illness can cause a trip cancellation.  A Travelex protection plan can help reduce the financial impact if an unexpected event occurs before or during the trip.

Travelex is truly a leader in the travel insurance industry. With over 50 years of experience in travel insurance, Travelex has established a solid reputation on providing quality products with exceptional customer service to their clients.

 

Detailed Information About Travelex Insurance

Travelex Insurance Services is one of the top providers of trip insurance in North America. The company has been around for nearly forty years, giving them invaluable insight and experience in the travel insurance world. Their packages are varied in their features, so that everyone can get the kind of insurance they need.

Travelex is committed to providing top notch insurance policies to all of its customers. It does not matter whether you are traveling for business, pleasure, or with your entire family. There will be a plan that fits your needs.

 

Plans Offered by Travelex Insurance

Travelex offers five different plans for people to choose from. Here is a brief description of each plan:
 
Travel Basic:

A protection plan for cruises, domestic travel and the value conscious traveler. Travel Basic is a first payer coverage* protection plan with trip cancellation, trip delay, emergency medical and evacuation coverage that meets the challenges of today’s travel environment at a competitive cost! It now offers a pre-existing condition exclusion waiver and cancel for work reasons if purchased within 15 days of your initial trip payment.

Travel Select:

Designed with the family traveler in mind, Travel Select provides coverage to children 17 andu nder at no additional charge when traveling with a covered adult family member.  Best of all, Travel Select allows for customization with personalized upgrade options including Transportation, Professional, Adventure Plus, Active Family Paks, optional Cancel For Any Reason coverage, and additional medical coverage.

Travel Max: (note this plan was retired in November 2017)

Travel Max offers the broadest coverage appealing to the luxury traveler. This plan has higher benefit levels than Travel Select for trip cancellation, trip delay, emergency medical and medical evacuation and baggage. Provides coverage for cancellation due to business reasons, the Transportation Pak and many more extras are included in the base plan. Optional Cancel for Any Reason upgrade is also available on this plan.

Business Traveler (Single Trip & Multi-trip):

Travel protection for business people on the go! The base plan coverage provides essential travel protection; the optional benefit upgrades provide flexibility to create the protection plan that best suits your needs.  Single or Multi-trip plan options can accommodate the travel schedules of the corporate executive or the traveling sales person alike.

Flight Insure Plus:

Flight Accident protection with single and multi-trip options. Choose the Flight Only option offering affordable protection against flight accidents on your trip, or the Package Plans including coverage for flight accidents, medical emergencies or evacuations, baggage and a full line of travel assistance & concierge services!
 
*First Payer coverage means easy claims handling, less time and hassle to receive reimbursement for eligible losses from us first, with no deductible. Funds may be recovered from your medical or other collectible insurance plans. Refer to the applicable Description of Coverage for a summary of the plans details, including the benefits, coverages, limitations, and exclusions

11 Comments

  1. Definitely would not recommend. Don’t waste your money on Travelx. Terrible claims process and horrible customer service.

    Purchased the “Travel Select” package for a recent trip to South America. Ended up missing a flight because of a road closure that left us sitting on a bus for half a day while trying to get to an airport. I called the claims department when I got back to the states to see how to file a claim. However, the claims agent I spoke with informed us that this wasn’t a valid reason for filing a claim. If the bus had been delayed due to a “labor strike”, “inclement weather”, or “mechanical problems” then we could submit a claim.

    Frustrated, I asked to be transferred. The next person I spoke with told me that I should be able to submit a claim, based on what I’d told her, and that the claims department could explain the process. Well that’s great, but the claims department just told me not to submit a claim…

    Better hope that your travel issue fits into their narrowly defined set of potential problems!

  2. My experience has been terrible. The company refuses to pay legitimate claims. As other reviewers wrote, the company also takes a very long time to respond. If you check around the web, you’ll see this is commmon experience.

    Bottom line: They’ll take your money, but when something happens, you aren’t covered.

  3. Very professional company. Would recommend.

    • Hello Stephen S.,

      Thank you for taking the time to post!

      We appreciate the kind words and we look forward to insuring your future travel!

      Thanks again and have a wonderful day!

  4. After going on vacation to a country that became targets of terrorists, we had to curtail our time there. We were reimbursed for the full amount requested after submitting the proper documentation. Thank you!

  5. 6 months after a trip abroad, I’m still waiting for a check from this company because they sent the original check to the wrong address. Their policy is to wait 30 days to stop payment on the original check and issue and mail a new one, something they don’t tell you at the outset.

    As for filing the claim, it was a nightmare. They asked for proof that planes didn’t fly on the date of our claim and that, of course, we submit bills for rental car and gas to get us to our home and final destination.

    With another policy already purchased for a future trip, and very discouraged re their behavior for the past trip, I asked for a refund of my deposit for the next trip. They said they could not (real that WOULD not) do so. I won’t use them again.

    Sheilah

    • Thanks for reviewing this company on TravelInsuranceRatings.com. The good news is it sounds like you did actually file a claim and they agreed to pay it. Hopefully, your check which went to the wrong address will get there soon. As for the refund on the other policy, most travel insurance companies cannot refund policies after 10-14 days from the original purchase date. That is something we see as common place in the industry.

      – TravelInsuranceRatings.com Editor

  6. A plus for price and service

  7. My elderly parents were traveling from California to Europe and I purchased a Travelex Basic plan for them. The price was reasonable and their customer service was good when I called post sale and needed to make an edit. I would purchase again.

  8. In my opinion, there are too many plans to choose from but we were able to buy the one we wanted pretty quickly. Satisfied.

  9. We have used Travelex on several occasions when traveling outside of the country and are generally happy with the plans and pricing. Having said that, we (thankfully) have never had to file a claim. We feel more secure having a policy in place when traveling.

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